FLEYE FAQ

A Resource for your Spartan Race Videos

 

Looking for more information about your race videos?  We’ve answered some frequently asked questions below.  If you can’t find the information you are looking for, contact support@myfleye.com.

FAQ’s

What is Fleye?
How does it work?
How do I view my videos?
How do I share my videos?
Do I have to register for Fleye?
How do I register for Fleye?
Do you have video clips of every participant for every event?
Is my credit card safe to submit online? Is your website secure?
How do you protect your users privacy?
Is the timing of the video configurable?
Can I share my video on Facebook?
How do I obtain permission to use videos for editorial or advertising purposes?

What is Fleye?
Fleye is a revolutionary video system that automatically captures video of you at various locations throughout the race and lets you view and share them online!

How does it work?
Fleye cameras capture video that is synchronized with your timing chip. All you have to do is run your race and then follow the link which is provided to you by Spartan Race.

How do I see my videos?
Your videos are available online about one week after the race by following the link sent by Spartan Race to the email address you provided during registration. If you used the same email address for multiple registrants, you will receive multiple links. The email that we send out will include a hyperlink directly to your video clips.
To play your videos, simply click on the play icon in the middle of the video window or on the control bar below the video window. To pause your video, just click in the video window or use the control bar below the video window.

How do I share my videos?
To share your clips through email, Facebook and Twitter just click on one of the icons next to “share this clip” when you pause your video clip.

Do I have to register for Fleye?
You can watch and share your video clips without registering at Fleye. Registering gives you the ability to create and edit your collection of clips and create “reels” that you can also share through email, Facebook and Twitter. When you share a reel through Facebook, it will playback from within the Facebook timeline.

How do I register for Fleye?
After opening the link to your video clips, you can register for Fleye by clicking on the “Sign In”  sign in button above the video player window.

Then click on “Create Account” which will take you to the account creation screen.

Fill out this form with your desired username, password and personal information. You do not need to include address information.
You can also login with Facebook and link your Fleye account to your Facebook account. This will allow you to share your clips and reels on Facebook easily.

Do you have video clips of every participant for every event?
Probably, not. While we do our best to capture awesome video of every participant, the circumstances of sports events make this impossible. While Fleye has been recognized as the industry leader for its coverage, quality, and customer experience, there are always a few participants who manage to sneak past our cameras.

Is my credit card safe to submit online? Is your website secure?
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, Click Here.

How do you protect your users privacy?
Fleye abides by a very strict privacy policy which has been reviewed and approved by Truste, the leading online authority on the protection of consumer’s privacy rights.

Is the timing of the video configurable?
Yes.

Can I share my video on Facebook?
Yes, you can easily share the video once you make a login account.

Why is bib # to associated reel differ?
To better protect the security of your account.

How do I obtain permission to use videos for editorial or advertising purposes?
All videos are copyright protected by Spartan Race, Inc. You must have written permission to publish any materials created by Spartan Race, Inc. This copyright policy also applies to our website. Please contact us for your specific requirements.

All Content © 2013 Fleye, Inc. All rights reserved.

Leave a Comment

* = Required Fields