We’ve rolled out a new Knowledge Base of All-Things-Spartan, to help you answer any questions that you may have: https://spartanrace.zendesk.com/hc/en-us
Check it out!
There are two ways to access this Knowledge Base:
1) Directly, via the link: https://spartanrace.zendesk.com/hc/en-us
2) Via the Questions Tab, on the right hand of any page on Spartan.com
Once you access the Knowledge Base, you can type in a question, search a few key words (Pro Tip: keywords often bring up more results than a full question!), or even just browse around the topics to learn some new things. Either way, the Knowledge Base will bring up Articles with information related to your search.
For Example, let’s say I’m wondering about the Spartan Trifecta. I go to the Knowledge Base (or access via the Questions Tab) and type in “trifecta.” This brings up five articles that have information relating to the Trifecta. I see that there is one article titled “What is the Spartan Trifecta? How do I earn it?” that sounds like a great place to start!
If you don’t find an answer to your question, or need to contact Customer Service directly for a more specific concern, you’ll have two ways to do so:
1) If you’re using the Questions Tab on Spartan.com and you’ve done a search, but still didn’t find what you needed, you’ll see a button on the bottom of the window that says, “None of these are helpful – get in touch” that will prompt you to fill out an email form to send to Customer Service.
2) If you’re browsing through the Knowledge Base direct link, you’ll see a link at the bottom of the page that says “Submit a Request” which will also send an email directly to Customer Service.
Please Note: To make sure you receive the fastest answers possible, always include your full first and last name and the race date you are referencing, as well as any other information relevant to your request (Codes, Order Numbers, Sizes, etc.).
Our new Knowledge Base will be updated constantly with up to the minute information. It will be your best source for answers to any questions that you may have, so you can get an immediate answer and get back to your burpees!